How buying a car is like Christmas? Review here of the first 9 tips and addendum tips.
What does assertiveness and a visit to the car dealership have to do with life in general? The CEO of Car Pal, Lindsay Graham, spends a lot of time in deep philosophical contemplation about the meaning of her work. A question she regularly asks herself is, “How can I help my clients beyond saving them from the general car buying grief and over paying?” Lindsay recently concluded that Car Pal’s blogs and YouTube videos can also be read and watched for pure “assertiveness training” whether or not a vehicle is ever purchased.
At the end of the day, the deficiency when a car deal goes south (translation: not in the preferred direction for the client), is directly related to the client’s inability to be incredibly self-assured, knowledgeable and assertive. The best of intentions and talents can be run over by a talented car dealer. As Car Pal has said many times over, the average car dealer practices negotiation skills 50-75 times/month whereas the average car purchaser practices every two or three years, or less.
That said, clients sometimes talk proudly about their attempts to“bully” a car dealer employee. That doesn’t work as well as one might guess. Assertiveness and aggressiveness have nothing to do with each other. Assertive behavior is generally effective, aggressive behavior tends to backfire more often than not.
Two good ones to view for assertiveness training (as well as the inherent car buying tips…should there be an interest) are:
http://youtu.be/m5JmkhF-hmk and http://youtu.be/K9s8MwjlmIE
If you are simply in the mood to be more effective in your interactions with the world at large, try some of these videos out. Feel free to pass them along to a friend as well.
Please feel free to watch tips 1 - 10 on YouTube after you watch this one. Tips 11-14 are forthcoming.
Sometimes great is just great, awesome is just awesome and happy is just happy. There is no more. That’s the beginning, middle and the end. No shoe is going to drop.
I am motivated to write this blog today because of a “scare” today
regarding a happy client. There is so much negativity in the news, there is so much unhappiness with the government and the state of our country, it is so easy to start thinking that nothing is supposed to wind up good at the end. Well, I am pleased to say, this is simply not true in every instance. But many of us come to expect the other shoe to drop, if not now, then later. Here is today’s Car Pal case in point.
A few months ago, Car Pal had a client from Mississippi in search of the perfect car. He was probably the happiest client we’ve ever had, and he was certainly one of the nicest and most pleasant to deal with. We helped him purchase his dream pre-owned car in his dream budget so he could get ready for his upcoming retirement.
When the transaction was over, our happy Car Pal client wrote to us immediately about his excellent experience. We have exchanged a few emails and calls since that time, and every time he expresses his delight with his Car Pal car purchasing experience.
Today, I log into Lindsay@car-pal.comand see that Pay Pal has sent us a notice about a client disputing one of our charges. It was the fee for full service and it was for that very client that had expressed such happiness. All kinds of crazy thoughts went whizzing through my head. First I thought, “Maybe he saw that we changed our fees, and wants to pay less?” But then I did the math, and saw that the new 2.5% of asking price or MSRP was exactly the same as what we had charged him on the flat fee schedule. So, it could not have been that. Then I thought, Maybe his car broke down, and he blames us for it?” But then I remembered that Car Pal put in writing that we would not be responsible for anything that went wrong with the vehicle after purchase. After all, every used car purchase carries with it the inherent risk that something could break or wear out, but that’s also why we save money when we purchase a used car! "Nope," I thought, “can’t be that either.”
Finally, I decided to simply gather up the courage and call him and ask. Surprised that he was delighted to hear from me, I asked him if everything was fine with his new to him Lexus. Yes, he said, everything was wonderful, perfect in fact. Then I asked if he knew about the charge back. Surprise! He knew nothing about the dispute and charge back. Suddenly after we talked for a moment, he remembered that he had, in fact, disputed a Pay Pal charge and hadn’t connected it to purchasing Car Pal’s services in May. Thus, he issued the dispute, not realizing it was his Car Pal Fee.
All’s well that ends well. There was never a problem, just a lapse in memory. Car Pal’s client is still happy, Car Pal is happy, and more future happy customers and happy experiences to come. He happily paid our fee again and even offered to pay extra for the trouble (!!) So, here it was, three months later and the client is still happy. Could we ask for better news?
It is sad how the state of things, though distressing and real, can infect the mind and result in thinking that surely nothing could have been that good. The other shoe was bound to drop. Nope!
Here is the happy ending excerpt: "Our new home [retirement home] has lots of room so please come visit and stay with us if that
comfortable for you. We look forward to having friends, children, grandchildren, and Godchildren doing the same.
I want to add that the Lexus SC-430 is my dream car! With predicted feel-like temperatures so hot, estimated at 108 degrees here today, we haven't dropped the top for several weeks, but it has an exceptional air conditioning system! I bought a full-cover for it since we don't have shaded places to park on campus, and I cover it every day. Stuart told me that he did the same, as well as waxed it every six months. I'll begin waxing it in January. It's too hot now. I keep learning new things that it does, and I simply haven't had time, with so much work after hours on moving and buying a home, to read all of the owner's manual. That's probably a retirement task as well. I should add that a Honda Fit doesn't compare, and your question of what my dream car would be was one of life's best questions to me."
This is not just any Ford Focus either. This is the 2012 Titanium Edition which is as European as an American Car gets, while still being a car you can afford with a budget.
Car Pal, as always, helps anyone in the car market, be they luxury car buyers or economy car buyers. A reminder that Car Pal makes buying a car easy. Enjoy the video!
Now, for another side of the spectrum from the Chevy Volt, we have the Audi A7. If you buy this one, you definitely need to enlist the help of an auto buying service. We will always guarantee that you don't pay too much. And at this price tag, every dollar counts, huh? Wait a minute, Car Pal says that at every price tag you can't afford to buy a car without us! So true, so true...
Please enjoy. These kinds of YouTube videos really do help narrow down your selection when you look to buy a new car.
Make special note of the wonderful background music about half way through... reminds me of Leave it To Beaver background music from the early 70's !
There are so many critical considerations that go into buying a car. We
strongly believe that your car should be your pal! We will discuss many of the considerations to keep in mind over the next few months, but first things first, how to select the perfect car dealership.
Four indications you are in a great car dealership:
1. Your salesperson treats you as if you are intelligent and perhaps even know more than s/he does.
2. You don't feel rushed or pushed into making a purchase decision. Your personal timing is paramount, not the needs of the dealership.
3. You feel listened to. Your needs are repeated back to you, and you feel that you are understood.
4. You sense that the people around you are being treated with integrity, including the salespeople themselves (by their superiors).
Four indications that you are in the wrong dealership:
1. You have to wait an unreasonable length of time for something rather insignificant such as a set of keys being found for a test drive or a price on a vehicle you just drove.
2. There isn't anyone available to help you and/or you feel discriminated against either by how you look or how you dress. Some of the wealthiest people dress down when they are out to make a purchase, they do this on purpose because what they wear should have no relationship to the service they receive.
3. It is clear that management treats the sales staff with disrespect. That stuff rolls downhill, beware!
4. You are pushed to make a decision NOW. My mother always said, "when in doubt, don't." This wisdom applies specifically to car buying and makes it easy to say, "I better not as I don't have clarity right now that this car will be my best choice for a new pal". With such a large purchase, better to be 100% certain and have 0% misgivings, or it's a good time to wait until later.
Bonus signs that you have found the right place to buy your new or used car.
- The salesperson asks you if you would like calls or emails after you leave. Then s/he respects your preferred contact method.
- The sales manager makes it a point to meet you before you leave. Not to push you to change your mind and "buy now," but to make sure all of your questions have been answered and needs have been fulfilled.
Article Source: http://EzineArticles.com/6218480
So, you are about to make an automobile purchase, and you think you might try a car buying service such as USAA or Costco. These are a few of the well-known car buying services which are frequently used by its members. Kudos! You have just made a great decision to get assistance. Why? Not because you lack the ability to negotiate on your own, anyone can learn that, or is already a
self-proclaimed expert (just ask them!). Here is why assistance is a great idea:
Car salespeople sell, on average, 8-10 cars/mos. This means that they are practicing and honing their skills at least 40 times/month or nearly 500 times/year as it takes about four or five clients to walk in the door or contact by phone or email to get one car sale. It is clear then, why it is beyond challenging to beat a car dealer at their own game.
However, what precisely do car buying services offer? By and large, they offer new car pricing, perhaps even some preferred interest rates or even a suggested trade in value for the vehicle you might be replacing. What do these services miss? Well, besides the fact that they don't get you the absolute lowest price you may have qualified for on the vehicle you've selected, there are items that only a personal car buying service can guarantee are covered when it comes to overall savings with a new or used car, truck, SUV or minivan purchase. That said, commercial-sized car buying services do indeed help you get a competitive price, so in that way, they have great value.
To analyze often overlooked opportunities for saving money, here are some reasons you may need a new vehicle:
1. You just graduated from college - money saving opportunity: first time buyer's programs that guarantee additional rebates and often a special low interest rate. *
2. You just totaled your vehicle - money saving opportunity: getting
assistance with procuring a higher value for your total loss vehicle. Most Americans just accept the offer from the insurance adjusters, not knowing how to (or even that they can) ask for a larger settlement.
3. A family member or offspring "relieved" you of your current ride. Money saving opportunity: special conquest offers if you switch brands, even if you are not trading in a vehicle. Sometimes it is just as easy as showing your current car registration and you can save $2,000 or more, immediately off of your lowest price.
4. A mechanical problem with an associated expense that precludes making a repair. Or your common sense keeps you from entertaining the idea of yet another repair because you are out of factory warranty. Money saving opportunity: you may be able to trade in the vehicle, even with the unrepaired damage and have a sizeable down payment on your next purchase. This amount is often more than you think the vehicle is worth.
5. High mileage on your vehicle that causes you to think seriously about trading for better reliability and peace of mind. Money saving opportunity: high mileage cars are far from worthless, often you can get up to 25% more than a dealership says your vehicle is worth. Particularly with the shortages in the used car market at the time of the writing of this article, many used vehicles are worth more than ever!
6. You simply feel like having a new ride. No other reason. Money saving opportunity: you don't NEED a car. Use this to your advantage! You can really take advantage of expert timing to get the lowest possible price (varies from manufacturer to manufacturer).
These are just a few of the many items that factor into overall money savings when you buy a new or used car, truck or SUV. A car buying service is a great idea, but now that you know about all the unchartered areas where you can save additional money, be sure to enlist the services of a company that will provide dedicated and personal assistance for you in each and every place where you can uncover hidden time and money wasters. These companies may not have big, fancy and expensive websites, but you can be confident that they know how to save you all those extra dollars and cents so that you can pad your own pocketbook rather than the car dealer's.
* A commercial-sized buying service doesn't have the staffing nor the depth of program to make sure a car dealer has failed to disclose the fact that the lower rate exists and is available (only if the buyer knows to insist), but they (the car dealer) is not motivated to tell YOU or your college graduate that they automatically qualify for Tier 1 financing once the client qualifies for the college graduate rebate money.
Lindsay Graham is former Internet car sales manager who now prefers to spend her time educating car buyers on how to avoid the "pain" and go straight for the "gain" when making an automobile purchase. To learn more about how Car Pal can help streamline and simplify your next auto purchase, please visit http://www.car-pal.com and write "more resources" in the comment section on the "contact us" page.
Article Source: http://EzineArticles.com/?expert=S._Lindsay_Graham
Car Pal's Answer to: "Will a Car Buying Service Help Me Avoid the Car Dealership's Documentation Fee?"
As a former "insider" in the car business, my inside joke about the infamous “Doc” fee tacked on to virtually every vehicle purchase in America began in 1997 when I was instructed to explain to clients that the documentation fee is to pay for the processing of the paperwork. I
never quite bought into the story since I knew that at most, the employees were paid $15.00/hour and it couldn’t take more than an hour to do the “documentation paperwork” for a car deal, yet the fees ranged from $99 - $699 depending on the area of the country where the vehicle is purchased.
Here’s my joke, which I shared at times with customers that seemed to have a sense of humor but still asked the question, as virtually all car buyer's do, what the “Doc” fee was for: “The Doc fee is for the owner’s DOCK at his/her beach house,” I would say with a chuckle and sometimes a smirk. Why would paperwork processing ever cost $99.00, let alone $699? It just had to be for a dock, and not a ‘doc.’
One of the great joys of running a car buying service like Car Pal, is that we get to make sure that that documentation fee goes away. This is an extremely hard task for most lay people to attempt on their own, but Car Pal stives to exceed all expectations at all times. Sure, it might show up on the bill of sale (because they are pre-printed, and no dealer wants to open themselves up to a class action law suit if they charge one fee as standard to 90% of their clients and waive it for another 10% of their clients), but as a car buying service, and more importantly, a car buyer’s agent, Car Pal has to make every possible effort to have the amount deducted from the final price of the car, once we arrive at that price. Why? It is not because Car Pal believes that car dealers don’t deserve to make a profit, it’s just that we strive to significantly limit the amount of profit that a car dealer will make on our clients.
Car dealerships will make more than enough on the poor unsuspecting clients who don’t know how great and lucrative it can be to enlist the assistance of a knowledgeable and professional car buying service such as Car Pal.
Please feel free to tell all of your friends the true meaning of the Doc
fee, and we would be greatly obliged to hear your comments and or if you send others to read this blog.